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20. Januar 2018

Apple May Replace Some iPhone 6 Plus Models Needing Whole-Device Repairs With iPhone 6s Plus Through March

If you have a damaged iPhone 6 Plus that qualifies for a whole-device replacement, Apple may replace it with an iPhone 6s Plus through March, according to an internal document distributed to Apple Authorized Service Providers today.

Apple specifically states that „orders for whole unit service inventory of some iPhone 6 Plus models may be substituted to an iPhone 6s Plus until the end of March 2018.“ MacRumors confirmed the memo’s authenticity with multiple sources, who requested to remain anonymous due to their positions.

Apple doesn’t specify which iPhone 6 Plus models are eligible, nor does it provide a reason for the substitution, but [...]

 
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27. Juli 2017

Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models

In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.

Apple’s memo says, effective July 26, service inventory of top case assemblies with batteries is now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.

For all new repair requests, Apple advises Genius Bar [...]

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24. Juli 2017

Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models

After hundreds of charging cycles, a MacBook Pro’s battery begins to lose its ability to hold a charge and should be replaced. Apple offers battery service free of charge with AppleCare+ coverage, or it charges an out-of-warranty fee of $199 in the United States, £199 in the UK, or $259 in Canada.

Due to a severe constraint of top case assemblies with integrated batteries, however, Apple has informed its Genius Bar employees and Apple Authorized Service Providers it is currently unable to service the batteries of 15-inch MacBook Pro with Retina display models released in Mid 2012 and Early 2013.

According to Apple’s internal directive, obtained [...]

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