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18. Januar 2019

Foxconn Cut 50,000 Contract Workers Months Ahead of Schedule Due to Poor iPhone Demand

Apple supplier Foxconn has let go around 50,000 contract workers at its iPhone factory in Zhengzhou, China, with the first cuts happening in October 2018. As one source with knowledge of Foxconn’s plans told Nikkei, the scale of the cuts is not what stands out, but the fact that it’s significantly earlier than previous years.

„It’s quite different this year to ask assembly line workers to leave before the year-end,“ the source stated. Foxconn typically renews workers‘ contracts every month from August until January, at which point the workforce is scaled back for slow iPhone production season. This year, those cuts came as much as three [...]

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22. Juli 2017

Apple Stores Getting All-New ‚Lead‘ and ‚Schedule Planner‘ Positions

Apple today internally announced it is introducing two all-new Apple Store positions named Lead and Schedule Planner. Applications open Monday, July 24 for existing Apple retail employees, although it appears that select stores started interviewing candidates as early as a few weeks ago.

Apple says the Lead position will give team members the chance to learn the ins and outs of running an Apple Store firsthand. The majority of a Lead’s time will be spent as the Support Leader on the Floor, responsible for managing employee breaks and zoning in the store, and addressing customer concerns.

Support Leader on the Floor also entails communicating daily [...]

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10. Mai 2017

Apple Support App Gains Option to Schedule Repairs From Authorized Service Providers

Apple today updated its Apple Support app to version 1.1, adding several new features to enhance the app and make it easier for users to obtain support for their Apple products.

Starting today, the Apple Support app can be used to schedule repairs at participating Apple Authorized Service Providers, giving users more options beyond the Apple Genius Bar. Scheduling repairs through an authorized service provider has previously been available on the support website, but now it is also an option in the app.

The Genius Bars in Apple’s own retail stores can have wait times of several days, but Apple Authorized Service Providers are often able to help customers [...]

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6. Dezember 2016

Apple’s Support Site Now Lets Customers Schedule Repairs at Apple Authorized Providers

Apple recently made a quiet update to its Apple Support site, introducing a new feature that allows customers to find and schedule repairs for iPhones, Macs, and iPads from Apple Authorized Service Providers.

When troubleshooting a product, choosing „Bring in for Repair“ after going through Apple’s support prompts now brings up all repair centers near a customer, including Apple’s own retail stores and retail locations where customers can get repairs from Apple Authorized Service Providers.

In addition to including all nearby Apple Authorized Service Providers, the new repair site also lists availability, so customers can find the fastest [...]

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