Apple today internally announced it is introducing two all-new Apple Store positions named Lead and Schedule Planner. Applications open Monday, July 24 for existing Apple retail employees, although it appears that select stores started interviewing candidates as early as a few weeks ago.
Apple says the Lead position will give team members the chance to learn the ins and outs of running an Apple Store firsthand. The majority of a Lead’s time will be spent as the Support Leader on the Floor, responsible for managing employee breaks and zoning in the store, and addressing customer concerns.
Support Leader on the Floor also entails communicating daily [...]
Apple today updated its Apple Support app to version 1.1, adding several new features to enhance the app and make it easier for users to obtain support for their Apple products.
Starting today, the Apple Support app can be used to schedule repairs at participating Apple Authorized Service Providers, giving users more options beyond the Apple Genius Bar. Scheduling repairs through an authorized service provider has previously been available on the support website, but now it is also an option in the app.
The Genius Bars in Apple’s own retail stores can have wait times of several days, but Apple Authorized Service Providers are often able to help customers [...]
Apple recently made a quiet update to its Apple Support site, introducing a new feature that allows customers to find and schedule repairs for iPhones, Macs, and iPads from Apple Authorized Service Providers.
When troubleshooting a product, choosing „Bring in for Repair“ after going through Apple’s support prompts now brings up all repair centers near a customer, including Apple’s own retail stores and retail locations where customers can get repairs from Apple Authorized Service Providers.
In addition to including all nearby Apple Authorized Service Providers, the new repair site also lists availability, so customers can find the fastest [...]
Fitbit today announced a new featured called „Sleep Schedule“ as an update to its existing iOS and Android apps, aimed at guiding users into an overall more healthy lifestyle through the introduction of consistent sleep patterns. Users who wear their Fitbit devices to bed will gain increased insight into their sleeping schedules, as well as personalized sleep goals and reminders that are all aimed at encouraging a consistent bedtime every night.
Interestingly, Fitbit’s new Sleep Schedule appears largely similar to the new „Bedtime“ tab in iOS 10. Beta testers have commented on Bedtime’s disappointing sleep tracking functionality — [...]