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16. August 2018

T-Mobile Launches ‚Team of Experts‘ Aimed at Personalizing Customer Service, Supports iMessage Business Chat

T-Mobile held a press conference today announcing a new „Team of Experts“ service, which is the company’s next „Un-carrier“ move that’s taking aim at the poor customer service performance of rivals like AT&T, Comcast, and Verizon. During the hour-long conference, T-Mobile CEO John Legere and EVP of Customer Care Callie Field explained that customer service is „the biggest pain point“ in the telecom industry today.

Team of Experts aims to nullify that customer frustration by introducing a tight-knit team that is dedicated solely to each individual user, and others in their city, with no robots or automated phone menus to [...]

 
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10. August 2018

New 2019 Emoji Candidates Include Service Dog, Deaf Person and More Couples

The Unicode Consortium is working on the list of emojis that will be added to Unicode 12 in 2019, and today Emojipedia shared some details on new emoji candidates that have been suggested for inclusion.

New candidates for Unicode 12 include service dog, deaf people, and mixed race couples.

Because the list of emojis has not yet been finalized, these new emoji candidates won’t be included for sure, but they could make their way onto various platforms that support emoji if the Unicode Consortium ultimately approves them.

These new emoji candidate suggestions join other emoji suggested for 2019, including diving mask, waffle, Hindu temple, white heart, [...]

 
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7. August 2018

Consumer Reports Says Apple Pay Cash is the Best P2P Mobile Payments Service

Apple Pay Cash is the highest-rated mobile peer-to-peer payments service on the market, according to a review by Consumer Reports.

In the first comparison of its kind, the Consumer Reports publication looked at the relative pros and cons of Apple Pay Cash, Zella, Square Cash, Venmo and Facebook Messenger P2P payments. Google Pay’s new money-sending feature wasn’t included in the group test, however.

The five services were rated worse or better in terms of payment authentication, data security, data privacy, customer support, and broad access (use not limited to those with a bank account or particular mobile device).

All five services were [...]

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4. August 2018

Disney Facing ‚Resistance‘ From Turner in Effort to Get TV Rights of ‚Star Wars‘ Films for Streaming Service

It’s been nearly one year since Disney announced that it will pull all of its movies from Netflix and launch its own streaming service in late 2019, including both TV shows and movies from Marvel and Star Wars. This week, however, Bloomberg reports that the company is facing troubles with the TV rights to the Star Wars film franchise, dating back to a deal it made with Turner Broadcasting in 2016.

Under that agreement, Turner gained the linear basic cable and companion ad-supported on-demand rights to five of the six Star Wars films released between 1977 and 2005 (The Empire Strikes Back to Revenge of the Sith), as well as the new films that began releasing in 2015 [...]

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